Shipping Policy

At From Lab to Field, we work to make sure you receive your products quickly, safely, and in perfect condition. Below you'll find the details of our shipping policy.

1. Shipping Zones

• We currently deliver to mainland Spain, the Balearic Islands, and the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Sweden.

• We also ship to the Canary Islands. Please note that different taxes and customs fees apply on arrival — see Section 4 of this policy. Ceuta and Melilla are currently excluded.

• We are working to expand our shipping to Switzerland, the United Kingdom, and Norway. If you are based in one of these countries and would like to be notified when we ship there, contact us at support@fromlabtofield.com.

2. Delivery Times

• Carrier: Orders are shipped via Correos.

• Order processing: Orders are processed within 24 business hours from payment confirmation (Monday to Friday).

• Estimated delivery: 24–72 business hours for mainland Spain. Delivery times to the Balearic Islands, Canary Islands, and the rest of Europe may vary.

• Delays: Delivery times may be affected by external factors such as public holidays, customs, or carrier incidents beyond our control.

3. Shipping Costs

• Rates: Shipping costs are calculated automatically based on the destination and total weight of the order. The exact amount is shown at checkout before you complete your purchase.

• Free shipping: We offer free shipping to mainland Spain orders over €75, as indicated on the website.

4. Canary Islands — Customs and Taxes

Shipments to the Canary Islands are treated as exports and go through customs on arrival. As a result, orders to the Canary Islands may be subject to local taxes (IGIC), the AIEM levy where applicable, and customs handling fees.

These charges are set and collected by Correos and the customs authorities — not by From Lab to Field — and are paid by the recipient before delivery. Correos will contact you to arrange payment and customs clearance. These amounts are outside our control and are additional to the price paid at checkout.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to follow the status of your delivery in real time.

6. Changing or Cancelling an Order

If you need to change your shipping address or cancel an order, contact us as soon as possible at support@fromlabtofield.com. We can only make changes before the order has been dispatched. Once shipped, an order cannot be modified, but you may still exercise your right of withdrawal as set out in our Returns & Refund Policy.

7. Failed Delivery

• Incorrect address: We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

• Redelivery: In the event of a failed delivery, the customer should contact the carrier directly to arrange a new delivery attempt.

8. Shipping Problems

• Damaged package: If your package arrives damaged, please notify us immediately and send photos of the damage to support@fromlabtofield.com.

• Lost package: If a shipment is lost in transit, we will work with the carrier to locate it or arrange a replacement or refund as appropriate. Risk of loss or damage passes to you only upon physical receipt of the goods.

9. Customs and Duties (International)

For shipments to non-EU countries (Switzerland, United Kingdom, and Norway), any applicable taxes, duties, or customs fees will be the responsibility of the customer. 

10. Contact

If you have any questions about our shipping policy, you can reach us at support@fromlabtofield.com.

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From Lab to Field, S.L.

Astondo bidea, edificio nº612, Parque Científico y Tecnológico de Bizkaia, 48160 Derio, Bizkaia, Spain

NIF: B-44764041

July 2026