Returns & Refund Policy

At From Lab to Field, we know how important it is to receive your products in perfect condition. If something isn't as expected, you can request a return by following the conditions set out below.

1. Return Window

You may return products within 14 calendar days from the date of receipt of your order.

The cost of return shipping is not free and will be charged to the customer unless there is proof that the package was damaged during delivery.

2. Return Conditions

Because our products are sealed sports supplements, they can only be returned if their hygiene seal is intact.

• Products must be unused and returned with their original packaging and hygiene seal fully intact.
• You may open the outer shipping box to inspect your order, but the individual product seal must not be broken.
• Once the product's hygiene seal has been broken, the item can no longer be returned for health and hygiene reasons.

3. Products Not Eligible for Return

In line with Spanish and EU consumer law, the following are not eligible for return:

• Products that have been opened, used, or are not in their original condition.
• Custom or made-to-order items, where applicable.

4. Return Process

To start a return, contact us at support@fromlabtofield.com, stating your order number and the reason for the return.

We will provide you with a return authorization and shipping instructions.

Return the product to the address we provide: GUREAK DATAPOST, Aumategi Bidea, 3, 20570 Bergara, Gipuzkoa, Spain.

5. Exchanges

Because our products are sealed for hygiene, we do not offer exchanges on opened items. If you received the wrong product, or a damaged or defective item, contact us at support@fromlabtofield.com and we will arrange a replacement at no additional cost (see Section 7).

6. Refunds

When you withdraw from a purchase, we will refund the price of the returned products plus the standard delivery cost you paid on the original order — but not any extra cost if you chose a delivery method more expensive than our standard option — within 14 days of receiving your return.

Refunds are issued using the same payment method used for the original purchase.

Late or missing refunds: if you haven't received your refund after this period, please check with your bank or card provider first, as processing times vary. If you still have not received it, contact us at support@fromlabtofield.com.

7. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, contact us immediately at support@fromlabtofield.com with your order number and photos. In these cases, we cover the cost of the return and will arrange a replacement or a full refund. This does not affect your legal rights regarding product conformity under Spanish law.

8. Your Legal Right of Withdrawal

As a consumer purchasing under Spanish law (Royal Legislative Decree 1/2007), you have a statutory right of withdrawal of 14 calendar days from the day you acquire physical possession of the goods. This policy is provided in addition to, and does not limit, your legal rights. Full details are set out in our Terms & Conditions.

9. Contact

For any questions about returns or refunds, you can reach us at support@fromlabtofield.com.

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From Lab to Field, S.L.
Astondo bidea, edificio nº612, Parque Científico y Tecnológico de Bizkaia, 48160 Derio, Bizkaia, Spain
NIF: B-44764041
July 2026